Return Eligibility

We accept returns within 30 days of delivery for items in their original condition, unworn, unwashed, with tags attached, and in original packaging.

The following items cannot be returned:

• Gift cards
• Items marked as final sale
• Personalized or custom-made products
• Items that have been used or damaged

How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at support@luxeloops.com to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include the original packing slip or a copy of the order confirmation.
4. Ship the package to our return address provided by our customer service team.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).

We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee that we will receive your returned item.

Processing Time

Please allow 5-7 business days for your return to be processed once we receive it. You will receive an email notification once your return has been processed.